Return Policy

Because we are a wholesale business, return rules must be clear and strict.

1 Eligible Returns

Returns may be accepted only for:

1. Wrong product shipped
2. Damaged product during delivery
3. Missing items in shipment
4. Manufacturer defects reported quickly

2 Non-Returnable Items

The following items are not eligible unless damaged or incorrect:

1. Opened products
2. Used products
3. Clearance items
4. Special order items
5. Food/snack items
6. Vape/disposable items if opened
7. Seasonal items after season ends

3 Return Time Limit

Customers must report issues within:

1. 24 Hours for damaged freight shipments
2. 3 Business Days for missing items
3. 7 Days for wrong items received

4 Return Process

Customer must provide:

1. Order Number
2. Photos of product
3. Box packaging photos
4. Quantity issue details
5. Reason for return

5 Approval Required

No return may be sent back without prior written approval.

6 Refund Method

Approved refunds may be issued as:

1. Store Credit
2. Product Replacement
3. Partial Refund
4. Original Payment Refund (management approval)

7 Shipping Costs

1. Customer pays return shipping unless company mistake
2. If wrong item shipped by us, we cover approved shipping costs

8 Restocking Fee

Approved non-defective returns may have up to 20% restocking fee.